The Challenge
TechStartup Inc. was experiencing exponential growth with 300% increase in users over 6 months. Their manual customer support team couldn't keep up with the volume of support tickets, leading to delayed responses and declining customer satisfaction. They needed an intelligent solution that could handle common queries while maintaining the personal touch customers expected.
Our Solution
We built a sophisticated AI chatbot powered by GPT-4 with custom fine-tuning on their historical support data. The system includes natural language understanding, context-aware responses, seamless handoff to human agents for complex issues, and integration with their existing CRM and ticketing system. The chatbot was trained on 50,000+ historical support conversations to understand company-specific terminology and processes.
The Results
Technologies Used
"ProsperousTech transformed our customer support operations. The AI chatbot they built handles 80% of our tickets with remarkable accuracy, allowing our team to focus on complex issues that truly need human expertise."
Sarah Chen
CTO, TechStartup Inc.